Privacy policy
This privacy policy sets out how Keys to Kelowna Properties Inc. uses and protects any information that you give us when you use this website, in compliance with the new GDPR requirements.
Keys to Kelowna Properties Inc. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Keys to Kelowna Properties Inc. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 01.01.2020 to present.
Privacy Policy
Effective date: Nov 04, 2021
Keys to Kelowna Properties Inc. (“us”, “we”, or “our”) operates the www.keystokelowna.com website (the “Service”).
This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.
We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from www.keystokelowna.com
DEFINITIONS
Service
Service is the www.keystokelowna.com website operated by Keys to Kelowna Properties Inc.
Personal Data
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies
Cookies are small pieces of data stored on your device (computer or mobile device).
Data Controller
Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.
Data Processors (or Service Providers)
Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject (or User)
Data Subject is any living individual who is using our Service and is the subject of Personal Data.
INFORMATION COLLECTION AND USE
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
PERSONAL DATA
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
USAGE DATA
We may also collect information how the Service is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
TRACKING COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies. We use Session Cookies to operate our Service.
Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
Security Cookies. We use Security Cookies for security purposes.
If you wish to opt out of third party cookies that allow us to serve you with advertisements and collect aggregate information on your Website viewing behaviour, click here to get information on how to customize your Web browser’s cookie settings.
USE OF DATA
Keys to Kelowna Properties Inc. uses the collected data for various purposes:
To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features of our Service when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
LEGAL BASIS FOR PROCESSING PERSONAL DATA UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are from the European Economic Area (EEA), Keys to Kelowna Properties Inc. legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.
Keys to Kelowna Properties Inc. may process your Personal Data because:
We need to perform a contract with you
You have given us permission to do so
The processing is in our legitimate interests and it’s not overridden by your rights
For payment processing purposes
To comply with the law
RETENTION OF DATA
Keys to Kelowna Properties Inc. will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
Keys to Kelowna Properties Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
STORAGE, ACCESS AND DISCLOSURE OF YOUR PERSONAL INFORMATION
Keys to Kelowna Properties Inc. and our service providers (for support reasons), may store or access your personal information outside of Canada. In certain circumstances, we may need to disclose your personal information to our service providers in order to facilitate the operation of our website, database, e-mail marketing software or for processing payment transactions. In some cases, these service providers may reside outside of Canada. Before any personal information is disclosed to a third party, that third party must contractually agree to collect, use, store, access and protect the personal information in a manner that is consistent with our privacy policies and in compliance with FOIPPA.
TRANSFER OF DATA
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Keys to Kelowna Properties Inc. will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
DISCLOSURE OF DATA
LEGAL REQUIREMENTS
Keys to Kelowna Properties Inc. may disclose your Personal Data in the good faith belief that such action is necessary to:
To comply with a legal obligation
To protect and defend the rights or property of Keys to Kelowna Properties Inc.
To prevent or investigate possible wrongdoing in connection with the Service
To protect the personal safety of users of the Service or the public
To protect against legal liability
SECURITY OF DATA & YOUR INFORMATION
Under FOIPPA, Keys to Kelowna Properties Inc. is obligated to protect personal information by making reasonable security arrangements against risks of unauthorized access, collection, use, disclosure or disposal.
Security measures, such as the use of FTP secure sites and SSL encryption, have been integrated into the design, implementation and day-to-day operating practices as part our commitment to protect the information we hold. Any personal information submitted on the website is secure once it reaches the Keys to Kelowna Properties Inc. server. In transit between a computer and the server, all information is secured using SSL encryption, which the web browser typically denotes using a lock icon.
YOUR DATA PROTECTION RIGHTS UNDER GENERAL DATA PROTECTION REGULATION (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Keys to Kelowna Properties Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.
If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the following data protection rights:
The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your Personal Data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time where Keys to Kelowna Properties Inc. relied on your consent to process your personal information.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
CONTENT AND REVISIONS
While Keys to Kelowna Properties Inc. uses reasonable efforts to ensure all information on the website is accurate and current, such accuracy and currency cannot be guaranteed and your reliance thereon is at your own risk. All content is subject to change without notice.
NO WARRANTY OR REPRESENTATION
Nothing on this website shall add to or change any contract for products or services you may have with Keys to Kelowna Properties Inc., its partners, suppliers or affiliates. Neither Keys to Kelowna Properties Inc., its employees, agents and other representatives, nor any other party involved in creating, providing or delivering the information on this website is liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever, arising out of or in connection with your access to or use of this website including, but not limited to, business interruption and loss of use, data, information or profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act). This limitation applies even if Keys to Kelowna has been advised of, or foresees, the possibility of any damages occurring. Without limiting the foregoing, everything on this website is provided to you “as is” without representation, warranty or condition of any kind, either express, implied, or statutory including, but not limited to, implied representations, warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement of intellectual property rights, or inter-operability of products and services.
USE OF INFORMATION
You agree not to use any information on this website or linked to this website in any claims, proceedings, suits or actions against Keys to Kelowna Properties Inc., its employees, agents, representatives, partners, suppliers or affiliates.
LINKS TO OTHER SITES/NO ENDORSEMENT
Throughout this website, for your convenience and reference only, Keys to Kelowna Properties Inc. provides links to or embeds information from other third-party websites, including in relation to air carriers, accommodation, restaurants and other tourism-related businesses, facilities and events. These websites are independent from Keys to Kelowna Properties Inc. and Keys to Kelowna Properties Inc. does not endorse, recommend, control or make any representations, warranties or conditions concerning their contents or links or any such businesses, facilities or events themselves.
It is your responsibility to verify any information contained within linked websites before relying on it. Also, the information contained in the links may be changed or updated at any time without notice. Linked websites are likely to have their own terms and conditions that you should locate and review and any personal information collected from you at such websites is collected solely by that website provider in accordance with their own privacy policies.
For example, Keys to Kelowna Properties Inc. uses a third-party service, Google Maps, for locator maps. See the Google Maps Terms and Conditions that apply to your use of embedded Google Maps information.
COPYRIGHT
The materials and information provided on the website are owned or used under license by Keys to Kelowna Properties Inc. (unless otherwise noted), and protected by domestic and international copyright and other laws. It may not be reproduced or redistributed without the prior written permission of Keys to Kelowna Properties Inc. or other owner(s).
TRADEMARK
“Keys to Kelowna Properties Inc.” and all other marks appearing on the website are trademarks and/or Official Marks of Keys to Kelowna Properties Inc. or are used and reproduced with permission. All such marks may not be used or reproduced without the prior written permission of Keys to Kelowna Properties Inc. or other owner(s).
CONSENT
You hereby authorize Keys to Kelowna Properties Inc. to collect and retain all relevant information relating to your access to and use of this website. You further authorize any third party service provider acting on Keys to Kelowna Properties Inc.’s behalf to provide Keys to Kelowna Properties Inc. with such information, and Keys to Kelowna Properties Inc.’s indirect collection of any of your personal information from our service providers. This consent is effective on and after the date of information collection and does not expire.
VIRUSES
You must not input or upload any information which contains viruses, Trojan horses, worms, time bombs or other computer programming routines that may damage or interfere with the performance or function of the website. Keys to Kelowna Properties Inc. assumes no responsibility or liability for any damages to, or viruses that may infect, your computer equipment or other property in connection with your access to or use of the website or your downloading of any data, text, images, files or other materials from the website.
INDEMNIFICATION
You agree to defend, indemnify and hold Keys to Kelowna Properties Inc., its employees, agents and other representatives harmless from any and all liabilities, costs and expenses, including reasonable legal fees, arising from any violation of these terms and conditions by you, or in connection with your access to or use of the website.
WAIVER
Keys to Kelowna Properties Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or rights contained in these terms and conditions.
GOVERNING LAWS
The provincial laws of British Columbia and the federal laws of Canada that apply in British Columbia shall govern these terms and conditions. You agree to be bound by the laws of these jurisdictions and all disputes relating to or in any way arising under these terms and conditions will be finally settled in, and the parties hereby attorn to the exclusive jurisdiction of, the Supreme Court of British Columbia sitting in the City of Kelowna, British Columbia.
CONTACT TRACING
The purpose for the collection of this information in case there is a need for contact tracing on the part of the medical health officer.
Under the ORDER OF THE PROVINCIAL HEALTH OFFICER we are required to collect the first and last names and telephone number or email address, of every guest staying in the property or visiting for the day. Please submit guests details using the form below.
We store this data in a secure, password protected location. This data is properly erased and destroyed after 30 days. We will not use this information to market to you and we will not sell it to a third party. The information is only collected for the purpose of following directives by the public health officer of British Columbia. In response to concerns around privacy and data collection, Provincial Health Officer Dr. Bonnie Henry said, “public health officials won’t access this information unless it was absolutely necessary”.
SERVICE PROVIDERS
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
LINKS TO OTHER WEBSITES
The website also provides links to external third party websites that offer information on related products and services that they or other third parties offer. These websites may be operated by other private businesses. Keys to Kelowna Properties Inc. is not responsible for the personal information collected by, or privacy practices of, those external websites. We strongly encourage users to review the privacy policy for each external website before submitting any personal information.
AFFILIATE PROGRAM LINKS
Please note, we are working hard to be as transparent as possible and to provide the appropriate disclosure statements on each and every page that includes an affiliate link. However, there is always the risk that one may slip through the cracks and for this reason we advise you to be aware that, although not all links on our website are affiliate links, they may be.
TuGo
We are an affiliate partner with TuGo with a referral link directing the User to their website. We may be compensated with a commission, at no cost to you, should you make a purchase with our partner. You can read the Privacy Policy for TuGo here: tugo.com
Minut
We are an affiliate partner with Minut with a referral link directing the User to their website. Only sales made with the unique promo code KEYSTOKELOWNA on Minut’s store on minut.com gives a 20% discount on hardware only on Minut’s store. You can read the Privacy Policy for Minut here: minut.com
ANALYTICS
We may use third-party Service Providers to monitor and analyze the use of our Service.
Google Analytics
Google Analytics is a web traffic analysis tool. You can read the Privacy Policy for Google Analytics here.
BEHAVIOURAL REMARKETING
Keys to Kelowna Properties Inc. uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: facebook.com/help
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: facebook.com/help/
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA aboutads.info/choices, the Digital Advertising Alliance of Canada in Canada youradchoices.ca or the European Interactive Digital Advertising Alliance in Europe youronlinechoices.eu, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: facebook.com/privacy/explanation
PAYMENTS
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processor we work with is:
Stripe
Their Privacy Policy can be viewed at stripe.com
CHAT
We use Kommunicate (A product of Applozic Inc), for the sole purpose of providing messaging chat feature on the website. The chat history and other information provided by the Users is only stored for 30 days.
You can read the Privacy Policy for Kommunicate here: kommunicate.io
CHANGES TO OUR PRIVACY POLICY
Keys to Kelowna Properties Inc. may, from time to time, review and revise its privacy practices and our website privacy policy. Your continued use of the website shall be deemed to be your conclusive acceptance of Keys to Kelowna Properties Inc.’s privacy policy as modified from time to time.
CONTACT US
General questions or comments about our online privacy policy can be directed to:
Deana Steele, President
Keys to Kelowna Properties Inc.
1128 Sunset Drive, Kelowna, BC V1Y 9W7
By email: info [at] keystokelowna [dot] com
For information relating to British Columbia’s Freedom of Information and Protection of Privacy Act, please refer to the Government of British Columbia website at: gov.bc.ca